Must be at least High School graduate. Preferably graduated from the School of Tourism Management-Faculty,
Worked as a Receptionist in similar hotels for at least 3 years,
Must know at least one foreign language.
To be able to use MS Office programs and Hotel Package Program at a good level.
Strong verbal and written communication skills and human relations,
Attention to detail, result-oriented analytical thinking,
Completed military service for male candidates.
A resident or will be able to reside in KKTC / Kyrenia.
Welcoming the guest in a friendly manner and performing the C-in process with fast and clear information.
DOP etc. to the instructions, regulations prepared by the Front Office Manager. and to plan and manage their work in accordance with the Check List.
The guests who will check-in to the hotel during the day wait for information from the Shift Leader to unblock their rooms. Reg. To have it corrected on the card.
Ensures that all documents filled in by him are completed before the shift ends, and deliver them to the on-duty receptionist.
For C-out transactions, it receives the time request from them for baggage transactions by phone or face-to-face with the guests and sends it to the Bellcaptain in charge. To accept the guest’s payment by presenting detailed statements for the room and Extra accounts during C-out.
To transfer all kinds of requests and suggestions to the relevant system regarding the hotel general areas and rooms and to follow up.
To give clear and accurate information to the questions and requests directed to the guest in order to keep the guest satisfaction at the highest level.
To have full knowledge of all financial transactions such as cash-credit card transactions, foreign currency exchange.
Provides the organization and filing of documents. It also performs archiving.